At Snappy Delivery, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application and website.
1.1. Personal Information: When you create an account, we collect your name, mobile number, email address, and saved delivery addresses. 1.2. Precise Location Data: To provide accurate delivery, we collect your real-time GPS location even when the app is running in the background. This allows us to show nearby restaurants/stores and helps our Delivery Partners find you. 1.3. Transaction Information: We collect details of the orders you place, including items purchased, date, time, and total amount. We do not store full credit card/debit card numbers; these are handled by secure payment gateways. 1.4. Device & Log Data: We automatically collect your IP address, device type, operating system, and app usage patterns to optimize performance and prevent fraud.
2.1. Fulfillment of Services: To process your orders, facilitate food/grocery preparation with Merchants, and enable delivery by our Partners. 2.2. Communication: To send order status updates via SMS, Push Notifications, or WhatsApp. We may also send promotional offers (which you can opt out of anytime). 2.3. Safety & Fraud Prevention: To verify user identity and prevent unauthorized transactions or the creation of duplicate accounts.
3.1. With Merchants: We share your order details and name with the Restaurant or Store so they can prepare your order. 3.2. With Delivery Partners: We share your name, phone number, and delivery address with the assigned Delivery Partner to ensure the order reaches you. 3.3. Third-Party Service Providers: We share data with analytics providers (like Google Analytics) and payment processors to ensure smooth app operations. 3.4. Legal Compliance: We may disclose information if required by law or to protect the safety of our users and partners.
4.1. We implement industry-standard encryption (SSL) to protect your data. However, please remember that no method of electronic storage is 100% secure. You are responsible for keeping your account OTP and login credentials private.
5.1. Account Control: You can update your profile or delete your account through the "Settings" section of the app. 5.2. Location Permissions: You can disable location tracking via your phone settings, but this will significantly limit the app's ability to process orders.
6.1. Snappy Delivery is intended for users 18 years of age and older. We do not knowingly collect data from children under 13.
7.1. We may update this policy periodically to reflect changes in our services or legal requirements. We will notify you of significant changes via the app.
8.1. If you have questions regarding your data privacy or wish to file a grievance, please contact our Privacy Officer at: Email: [[email protected]] Phone: [+91 83441 15959]